Frequently Asked Questions

What is the deadline for registration?

All payments must be finalised by the 1st August 2017

Do I get a ticket sent via email?

No, we will have your name on a list at the door.

I've booked my ticket under a different name to the one on social media, how do I change it?

Please email your booked name and what name you would like on your name badge
and certificates to info@lashbash.com.au by the 1st August

What is the cancellation and refund policy?

All ticket sales are final and there are no refunds but you can
privately sell your ticket to another lash artists by emailing
info@lashbash.com.au and letting us know their name.

I need a special diet. Can this be accommodated?

Gluten free and vegetarian options are available. If you require these please email info@lashbash.com.au

Where is the event?

The Day 1 and Day 2 Event is held at Bond University. You can find the address here: https://lashbash.com.au/venue/

the Cocktail Part on day 1 for those who have purchased the ticket, is held at Varsity Hotel CBD . Click here on how to get there : http://hotelcbd.net.au/

Is parking available on site?

Yes, you can find the parking areas here: https://lashbash.com.au/venue/

What accomodation is close by?

Here are the closest hotels to the venue:
Best for a family. Has a kids club
http://www.turtlebeach.com.au/

Bond University is conveniently located to a number of accommodation venues some as close as a 5 minute walk, for details please see below:

The Chancellor Executive Apartments
19 Lake Street
Varsity Lakes QLD 4227
Phone: +61 7 5553 6500
Email: info@thechancellor.com.au
Website: www.thechancellor.com.au

The Chancellor Lakeside Apartments
1-7 Moores Crescent
Varsity Lakes QLD 4227
Phone: +61 7 5503 5900
Email: manager@chancellorlakeside.com.au
Website: www.chancellorlakeside.com.au

Should you require a larger accommodation venue, we can recommend the following hotels located approximately 10-15 minute drive from Bond University:

Mercure Gold Coast Resort
Palm Meadows Drive
Carrara QLD 4211
Phone: +61 7 5555 7789
Email: ados@mercuregoldcoastresort.com.au
Website: www.mercuregoldcoastresort.com.au

Mercure Gold Coast Resort is perfectly positioned for business and pleasure. This Tranquil low rise property is surrounded by hectares of landscaped grounds and lush greens of a golf course. The resort is only 10 minutes’ drive from Bond University Events Centre. Resort Rooms at Mercure Gold Coast Resort feature a King or two double beds. Garden Spa rooms feature a king bed or two queen beds and our Family Suites consist of two adjoining rooms featuring a King Bed in one room and two Queen Beds in the other, both the spa and family suites feature a corner spa bath and separate shower.

Sofitel Gold Coast Broadbeach
81 Surf Parade, Broadbeach QLD 4218
Phone: +61 7 5570 0342
Website: www.sofitelgoldcoast.com.au

The hotel features 296 beautifully appointed guest rooms, including four executive suites and 17 luxury ocean spa rooms. All offer breathtaking Pacific Ocean or hinterland views and exudes comfort with contemporary furnishings, stunning marble bathrooms, private balconies, LCD televisions and movie channels with high-speed internet connection.

What public transport is close by?

Please follow this link for all info: https://bond.edu.au/about-bond/facilities-services/maps-and-directions/getting-bond-university

What do I need to wear?

Please wear comfortable, smart casual clothing.

Active wear and formal wear is not acceptable.

Those joining the cocktail party, lounge wear is the acceptable dress style .

What do I need to bring?

Bring your tweezers and notebooks/tablets to take down notes. If you are
joining us on day two, the majority of the trainers will be providing manuals
but best to bring your own notepads to take extra notes.

Can I take photos and videos?

Of course! Please make sure you tag #lashbash and #lashbashgoldcoast ect. and give links.

Please make sure you ask permission of anyone you take photos and videos with
before posting.

On day two please ask your trainers if you can take video or photos.

Can I go live on Facebook from my business or personal page?

Of course! Please limit the time you go live to 2-5 minutes only on day one while the event is going, we don’t want to give away all the secrets to those who didn’t get a ticket!

On day two you will need to ask your trainer if they will be okay with you
going live.

Will there be recordings of the trainings on day two?

Session videos are included with the Diamond Package only and you will be emailed a link a couple of weeks after the event is over.

Is there reserved seating?

If you purchase a Diamond Ticket you will have
reserved priority seating for day one and for the classes on day two.

There is no other reserve seating.

Can I get in early to reserve seating with my friends?

No sorry. Non Diamond Ticket seating is first in best dressed.

I've had a family emergency can I get a refund?

Unfortunately all ticket sales are final and there are no refunds but you can
privately sell your ticket to another lash artists by emailing
info@lashbash.com.au and letting us know the name change by the 1st August 2017

Will there be goodie bags?

Yes! We have an amazing goodie bag for each attendee worth over $500!

Will there be stalls with items for sale?

Yes we will have your favourite suppliers stalls available for purchases on both days.

Do we get a certificate?

Yes you will get a certificate of attendance on day one and a certificate of
attendance from each class you attend on day two. Please ensure we have the
correct name in our system so your certificates are printed with the correct
spelling. The name you put into the booking system is what will be
printed on your certificate and name badges.

Reprints of certificates will cost $20 each to print and $10 to send to you if
your name is incorrect and you haven’t informed us before the 1st August 2017.

Do I get manuals and kits on day two?

Depending on the trainer, they may provide manuals and a few other things. Kits as such are not provided. This information will be on the description of the classes

What happens if I leave my goodie bag on day one? Or I forget my goodies from day two?

No responsibility will be taken by the organisers, staff, trainers, speakers
or attendees of Lash Bash for your personal items, goodie bags, prizes, kits,
manuals or certificates. Your things are your responsibility. If we find
them at the end of the day and they can be identified as yours then we will
ship them to you for the postage and handling fee of $20

What are the Terms and Conditions?

General terms and information

Lash Bash Gold Coast has been created jointly by Julia Mann (Lash Tribe),
Mimmi Ebbersten (Lashia) and Mandy Jeffery (Australian Lash and Brow Artists
‘ALABA’) to provide quality education, competitions and product displays in
relation to the professional eyelash extension industry. By continuing to use
this website and/or purchase a ticket to any of the ticket levels to Lash Bash
Gold Coast you are agreeing and are bound by the following terms and
conditions of use and privacy policy, if you disagree with any of these please
stop using our website and services.

The term ‘Lash Bash’, ‘Lash Bash Gold Coast’, ‘us’ or ‘we’ refers to Julia
Mann (Lash Tribe), Mimmi Ebbersten (Lashia) and Mandy Jeffery (Australian Lash
and Brow Artists ‘ALABA’), our employees, directors, event team or special
guest speakers and trainers.

The term ‘you’ refers to attendees of Lash Bash Gold Coast or viewers/users of
the website.

* All prices are in Australian Dollars and include GST.
* Your purchase confirmation will serve as your Tax Invoice.
* By purchasing a ticket you agree to all the privacy policy, terms and
conditions of use
* There will be photos, videos and live feeds from the two day event, by
purchasing a ticket you agree to participate and have your images shown for
whatever purpose we see fit.
* If you purchase a ticket, your email address will be added to the mailing
list to receive important updates and announcements about Lash Bash Gold
Coast.

Such information includes:

* Announcements about new International Guest Speakers, Australian Mentors
and Sponsors and stall holders.
* Notifications about the venue, including any changes
* Any communication relating to your ticket or booking.
* We will not pass on or sell your details to any third party for the
purposes of marketing.
* If you have not purchased a ticket yet, but wish to be notified about
the event, please use the E-newsletter Signup link below the contact form at
the bottom of each page.
* The “Get in Touch” contact form will not subscribe you to our mailing
list.

Terms and conditions of use of the website, our Facebook page, Instagram,
booking features and two day event ‘Lash Bash Gold Coast’

* The content of the website is for your general information, it is
subject to change without notice.
* Neither can we or any third party guarantee the accuracy, performance,
timeliness, completeness or suitability of information in this website for
your individual needs. You acknowledge that information contained and/or
presented in this website and over the two days of Lash Bash Gold Coast
regardless of it being in writing or spoken may contain inaccuracies or errors
and we exclude any liability for us to the full extent of the law.
* Your use of any information or materials on this website or during the
two day event is entirely at your own risk, for which we shall not be liable.
* Any information, products, services or training you gain, buy, join or
take part of via this website or the two day event is entirely your
responsibility to ensure they suit your needs, requirements, local laws,
council requirements and insurance.
* Reproduction of any material contained in this website, our Facebook
page, Instagram or during the two days of training is completely prohibited
under copyright laws. This is not limited to design, layout, look, appearance,
graphics, printed material, spoken word. If you wish to use any material
contained you will need to apply in writing to
info@lashbash.com.au<mailto:info@lashbash.com.au>
* Any unauthorised use of this website or materials contained may result
in a claim for damages and/or legal charges.
* Any links on this website to other websites are provided for your
information, in no way are we responsible for the content of any linked
websites.
* Our website, booking system, events, terms and conditions are based on
Queensland, Australian Law.

Privacy policy

This privacy policy outlines how we use and protect your personal information.
It may change and be updated so we suggest you check this page to ensure you
are happy with the changes.

* Your information will only be used by the owners of Lash Bash Julia Mann
(Lash Tribe), Mimmi Ebbersten (Lashia) and Mandy Jeffery (Australian Lash and
Brow Artists ‘ALABA it will not be sold to third parties or any of our guests,
providers, speakers, stall holders, suppliers or sponsors.
* If you follow a link from our website to another we can have no
influence or control over what that website does with your personal
information.

What personal information we may collect

* Full name
* Contact information including email address, phone number and postal
address
* Other information from customer surveys or offers

From time to time you make receive emails for feedback, surveys, new product
launches, training launches, industry news and information we think you may
find interesting or of benefit to your business. Please be aware you will be
able to unsubscribe at any time.

Security and safety

Your security is our upmost importance and please know we have our measures in
place not only online for your personal information but at the event to keep
you safe. If at any time you feel that your information has been
electronically taken by a third party please email
info@lashbash.com.au<mailto:info@lashbash.com.au>

During the two day event we will have staff available to help you with any
concerns in real life.

We take no responsibility for any personal injuries, goodie bags, purchases,
prizes or your personal items at the event, please ensure your own safety and
the safety of your belongings.

I found this on cookies – do we need to include something like this?

HOW WE USE COOKIES

A COOKIE IS A SMALL FILE WHICH ASKS PERMISSION TO BE PLACED ON YOUR COMPUTER’S
HARD DRIVE. ONCE YOU AGREE, THE FILE IS ADDED AND THE COOKIE HELPS ANALYSE WEB
TRAFFIC OR LETS YOU KNOW WHEN YOU VISIT A PARTICULAR SITE. COOKIES ALLOW WEB
APPLICATIONS TO RESPOND TO YOU AS AN INDIVIDUAL. THE WEB APPLICATION CAN
TAILOR ITS OPERATIONS TO YOUR NEEDS, LIKES AND DISLIKES BY GATHERING AND
REMEMBERING INFORMATION ABOUT YOUR PREFERENCES.

WE USE TRAFFIC LOG COOKIES TO IDENTIFY WHICH PAGES ARE BEING USED. THIS HELPS
US ANALYSE DATA ABOUT WEBPAGE TRAFFIC AND IMPROVE OUR WEBSITE IN ORDER TO
TAILOR IT TO CUSTOMER NEEDS. WE ONLY USE THIS INFORMATION FOR STATISTICAL
ANALYSIS PURPOSES AND THEN THE DATA IS REMOVED FROM THE SYSTEM.

OVERALL, COOKIES HELP US PROVIDE YOU WITH A BETTER WEBSITE BY ENABLING US TO
MONITOR WHICH PAGES YOU FIND USEFUL AND WHICH YOU DO NOT. A COOKIE IN NO WAY
GIVES US ACCESS TO YOUR COMPUTER OR ANY INFORMATION ABOUT YOU, OTHER THAN THE
DATA YOU CHOOSE TO SHARE WITH US.

YOU CAN CHOOSE TO ACCEPT OR DECLINE COOKIES. MOST WEB BROWSERS AUTOMATICALLY
ACCEPT COOKIES, BUT YOU CAN USUALLY MODIFY YOUR BROWSER SETTING TO DECLINE
COOKIES IF YOU PREFER. THIS MAY PREVENT HE PROTECTION AND PRIVACY OF ANY
INFORMATION WHICH YOU PROVIDE

IN NO EVENT WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE INCLUDING WITHOUT
LIMITATION, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY LOSS OR DAMAGE
WHATSOEVER ARISING FROM LOSS OF DATA OR PROFITS ARISING OUT OF, OR IN
CONNECTION WITH, THE USE OF THIS WEBSITE.

Do you have another question?

Here’s how you can contact us.

Contact Us

Are you interested in being a sponsor for this or an upcoming event? Have questions about attending the event? Get in touch now.

Event Organizers

Mandy Jeffery 

Mimmi Ebbersten

Julia Mann 

Email: info@lashbash.com.au

15 + 1 =